What size should I order?

• We have styles and sizes for everybody (and every body). To determine your size, please refer to the size charts below each online store product description and/or our Fit-Guide.

Do you offer Plus sizes?

• We have styles and sizes for everybody (and every body). To determine your size, please refer to the size charts below each online store product description and/or our Fit-Guide.

How do I wash / care for my apparel?

• The better the care, the better the wear. To get the most out of your ico apparel, follow the care label on the inside of our garments. You can also refer to our informative Garment Care Video.

Is your apparel machine-washable?

• Most of our clothing is machine washable. Follow the care label on the inside of our garments for best care practices and longevity. You can also refer to our informative Garment Care Video.

What sizes do you carry?

• ICO offers the industry's most extensive size range with garments available in Regular, Plus, Petite, Tall, Short and Long sizes and lengths. Please refer to our size chart for more information or contact Customer Support at cs@icouniforms.com or 1-888-380-5646.

How do I place an Order?

• Individual (retail) shoppers may order directly from our main website. Corporate clients order through a designated company store. Contact your program administrator or Customer Support at cs@icouniforms.com or 1-888-380-5646.

Why does my company store not have all of your styles/colors?

• Your company's program administrator determines what styles/colors to include in your program.

What do I do if my order is missing something?

• Please refer to the packing slip included with your order. Items are occasionally backordered and may arrive in a second shipment. If a backorder is not indicated on your packing slip, contact our cs@icouniforms.com for assistance. *Please note that short-shipments must be reported within 7 days of order receipt.

What is the status of my order?

• For order status, please contact Customer Support at cs@icouniforms.com or 1-888-380-5646.

What is a backorder?

• Occasionally, an item is so popular that it must be restocked. You may order a backordered item to reserve your favorite color and size, but it will not ship until it is back in stock.

When will my backorder(s) ship?

• For order status, please contact Customer Support at cs@icouniforms.com or 1-888-380-5646.

What is your return policy?

• Return(s) are accepted for unworn, unwashed, unaltered, unembroidered and undecorated garments with original tags attached for a period of up to 30 days from the date of delivery. You may return items using the trackable method of your choice. If you prefer the convenience of our shipping label, $12.00 will be deducted from your return credit.

How do I return an item?

• Request and process a return using the "RETURNS" link at the bottom of this page.

How do I exchange an item?

• Step 1: Request and process a return using the "RETURNS" link below. Step 2: Place a new order.

How do I know if you received my return?

• Once your return is received and processed, we will send an email notification to the email address associated with your order. Haven't received the email? Step 1: Check your spam folder. Step 2: Track your package to ensure it arrived at our facility. Step 3: contact Customer Support at cs@icouniforms.com or 1-888-380-5646.

What do I do if I received an incorrect item in my shipment?

• Step 1: Check the items against your packing slip and original order. Step 2: If you feel that we shipped something in error, contact Customer Support at cs@icouniforms.com or 1-888-380-5646.

Is the Return Shipping label free?

• Once you receive a return authorization, you may return items using the trackable method of your choice (USPS, UPS, FedEx). If you prefer the convenience of our shipping label, $12.00 will be deducted from your return credit.

I am not able to login to my account. Can you help?

• You may be trying to access the wrong store. Corporate clients order through a designated company store (not the main website). Once you arrive at the correct store, click the "Forgot your password?" link below the login field to reset your credentials. If you're still having trouble after attempting this, please contact at cs@icouniforms.com or 1-888-380-5646.

How do I request copies of invoices/credits/statements?

• Contact accounting@icouniforms.com to request copies of invoices, credit memos and statements.